Privacy Policy

When you submit a service request or contact form, we collect your name, phone number, email address, and any details you provide about your plumbing issue, including optional photos.

We may also collect standard web usage data such as browser type, pages visited, and referring URLs through analytics tools to help us improve our website.

We use the information you provide solely to respond to your service inquiries, schedule appointments, and communicate with you about your plumbing needs.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

If you choose to upload a photo of your plumbing issue through our contact form, that image is used only to help our team assess your service request. Photos are not shared publicly or used for any other purpose.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at schedule@downhomeptx.com or call (469) 389-0144.